Week 9

Community management

Replying as the Page, reply templates, handling complaints, spotting scams and fake "page violation" messages, asking leads for screenshots or photos instead of calls, passing inquiries to the supervisor

Output: A reply guide and one week of supervised replies

Video lessons

About 40 minutes in total, at your own pace

1.Replying as the Page15 min
2.Complaints and inquiries15 min
3.Spotting scams10 min

Lessons play inside the portal for accepted interns.

Module outline

Goals

Reply as the Page, politely and quickly
When a lead asks about a service, ask for screenshots or photos of what they need. Never offer a call or video call.
Pass every price, timeline or offer question to the supervisor
Spot scams and fake "page violation" messages

Exercise

Write a reply guide with 10 templates. Draft replies for one week; every reply is approved before it is sent.